Contact Our Support Team
At Opulent Bids Auctions, we are committed to providing unparalleled support to all our users. Whether you have questions about an auction lot, need assistance with bidding, require technical help, or simply want to provide feedback, our dedicated team is here to help. We strive to respond to all inquiries promptly and efficiently, ensuring your experience with us is seamless and enjoyable. Please choose the most convenient method below to get in touch.
Send Us a Message
Direct Contact Information
Email Us
For general inquiries, support, or feedback, feel free to send us an email. We monitor our inbox diligently and aim to reply within 24 business hours.
[email protected]Call Us
Speak directly with our customer support representatives during our business hours. We are ready to assist you with any urgent matters.
+971 4 301 2345Visit Us
Our main office is located in the heart of Dubai. Please note that visits are by appointment only.
Burj Al Arab Street, Jumeirah 3, Dubai, UAE
Our dedicated support team is available during the following hours:
Mon-Fri: 9:00-18:00 GST, Sat: 10:00-14:00 GST
Our Location
Our headquarters are strategically located in the vibrant Jumeirah district of Dubai, a hub for luxury and innovation. This central location allows us to efficiently manage our global operations and host exclusive events.
While we primarily operate online, our physical presence in Dubai underpins our commitment to transparency and trust. We ensure that our facilities meet the highest standards of security and professionalism, reflecting the quality of our auction services.
Frequently Asked Questions
To participate in our auctions, you first need to register an account on our platform. Simply click on the Registration/Login link in the navigation bar, fill out the required information, and follow the verification steps. Once your account is approved, you can browse our catalog and place bids.
We accept a variety of secure payment methods, including major credit cards (Visa, MasterCard, American Express), bank transfers, and select online payment gateways. Specific payment options may vary depending on the auction and the value of the lot. Detailed payment instructions will be provided upon winning a bid.
You can easily monitor all your active bids and their statuses through your personal User Dashboard. The dashboard provides real-time updates on your bids, including whether you are the current highest bidder, if you've been outbid, and the auction closing times.
Customer satisfaction is our top priority. If you encounter any issues with a lot you've won, please contact our support team immediately using the form above or by calling us. Provide as much detail as possible, including the lot number and the nature of the issue. We will investigate and work towards a satisfactory resolution.
Didn't find your answer? Please don't hesitate to contact us directly.